Privacy Policy
Effective Date: April 2026
At Ricky's Bees, we are committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information when you interact with our website, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Purchase history
- Any information you provide via contact forms or customer service
We may also collect non-personal data such as:
- IP address
- Browser type
- Device information
- Website usage data (via cookies and analytics tools)
2. How We Collect Your Information
We collect your information when you:
- Place an order
- Subscribe to our newsletter
- Contact us via email or website forms
- Browse our website (via cookies)
3. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate with you about your purchases
- Provide customer support
- Send marketing emails (only if you opt in)
- Improve our website and customer experience
- Comply with legal obligations
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties, including:
- Payment processors (e.g., Stripe, PayPal)
- Shipping providers (e.g., Australia Post, couriers)
- Website hosting and analytics providers
These providers are only given the information necessary to perform their services.
5. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve website functionality
- Analyse website traffic
- Personalise your experience
You can disable cookies through your browser settings if you prefer.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. However, no online system is completely secure.
7. Access and Correction
You have the right to:
- Request access to your personal information
- Request corrections if your information is inaccurate
To do so, please contact us using the details below.
8. Marketing Communications
If you have opted in, we may send you promotional emails about new products, offers and updates.
You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Ricky's Bees
Email: sales@rickysbees.com.au
Location: Victoria, Australia